To register a user, go to the Mobeye Portal (mymobeye.com). Once you have entered your details, you will receive a confirmation email. If you do not receive this, please check your spam folder or contact us.
You can then log in to the portal. Activate the SIM card and assign a name and location to the device. If the SIM card has not already been paid for in advance, a payment screen will appear. Next, insert the batteries into the device and/or connect the power supply.
If the status and settings screen does not display a complete list and there is also a red cross next to the communication status, please reinsert the batteries (and, if applicable, reconnect the external power supply). The device should start up with red/green LEDs and then begin to flash rapidly.

An older device? Bring a CM2 device first into “programming mode” by applying power (wait for green on/off once per second) and then press the “Activate device” icon. For a device with a keypad, you can reach the programming mode via CODE menu 21 OK.

If you do not remember the user name to log in on the mymobeye.com portal, consult us. You request a new password via the login screen of mymobeye.com. You need your user name and the email address that is specified in the user data. A new password will then be sent to your email address. If you do not receive it, check your spam folder. If you do not remember the data

The Mobeye Portal can be used in conjunction with the Mobeye SIM card. This offers many advantages:

• The device operates via 4G with 2G as a fallback.
• Mobeye can offer the best service with this SIM, thanks to insight into the entire chain, including provider details.The SIM card is a M2M-sim
• The SIM card is multi-provider
• The technical (APN) settings and contract details are tailored to the device and use
• You have insight into the (rough) location of the device
• You have a low rate for combining the use of the portal and the SIM
• Mobeye can offer the best service with this SIM, thanks to insight into the entire chain, including provider details

Only in exceptional cases and on request is it possible to work with your own SIM cards.

The Mobeye Portal has a ‘keep-alive manager’. The device sends test messages (‘keep-alive’) to the portal at the set test interval. The portal expects these messages and places them in the ‘History’ section. Only if the test message is NOT received on time does the portal send a notification to the ‘service’ contacts.:

Multiple sensors can be connected to one NO/NC alarm input. Place a normally closed input contact in series, a normally open contact in parallel. In this way, an activated sensor will trigger an input alarm. Since there is one text per input, it does not provide specific information about the activated sensor.

The messages sent by the Mobeye Portal via SMS and email consist of the name, location and message text. The language used is determined by the user’s language settings. In the “message texts” section, the messages can be customised for each event. If you wish to use your own text, start the message text with $$ and enter the desired text after that. All other text sections will then be omitted.

By setting up alarm contacts for SMS and / or e-mail, the Mobeye Internet Portal forwards all messages. To suppress forwarding of one or more messages, start the message text with $$– (dollar dollar dash dash).
The events are still visible in the “History” block.

By setting alarm contacts for SMS and/or email, the Mobeye Portal forwards all messages. To suppress the forwarding of one or more messages, start the message text with – – (dash).
The events are still visible in the “History” section. This is also useful during the testing phase,

A few weeks before the end of a subscription period, you will receive an email requesting an extension. You do this as follows:

• Log in to the Mobeye Portal
• Go to the ACCOUNT tab
• Choose the block “Subscriptions”
• Choose “Renew subscription”
• Select the relevant line. This shifts to the shopping cart.
• If you have multiple devices, you can align the end dates for future renewals.
• Read the conditions and confirm them; then go to the payment screen.

A few weeks before the end of a subscription period, you will receive an email with a request to renew or cancel the subscription before the end of the period. To cancel:

• Log in to the Mobeye Portal
• Go to the ACCOUNT tab
• Choose the block “Subscriptions”
• Choose “End subscription” and enter a reason

You will not be faced with unexpected facts; Mobeye has no small print that you should have done this much earlier.

If you manage the account on behalf of an organization or company and wish to pay on account, please contact us.

A few weeks before the end of a subscription period, you will receive an email with a request to renew or cancel the subscription before the end of the period. To cancel:

• Log in to the Mobeye Portal
• Go to the ACCOUNT tab
• Choose the block “Subscriptions”
• Choose “End subscription” and enter a reason

You will not be faced with unexpected facts; Mobeye has no small print that you should have done this much earlier.

Download the Mobeye Message App from the Playstore/Appstore. The Mobeye app has a green “eye” logo. For information about the latest update, visit mobeye.com/en/app.

When opened for the first time, the Mobeye App asks for a registration code. The contact person will receive this code by text message after it has been created in the mymobeye.com portal and “App message” has been checked for this contact person as alarm notification. After saving the setting, the code also appears on the screen.

If the app later asks for a new code, go to the blue Contacts tab, change the contact and click ‘send code’. Have the code entered into the app within 24 hours of creation, otherwise it will expire.

The alarm is reported via push app message, voice call, text message, email or notification to the control room. App messages and emails are unlimited. Calls and text messages are deducted from the credit balance. For optimal use at the lowest costs, we recommend the following settings:

• Choose the alarm notification ‘app message’ and ‘fallback call’ for each contact person. Possibly also email.
• Select the service notification ’email’ for the administrator(s).

Service notifications are about communication (if the portal has not received a keep-alive notification from the device), or about low battery power.

If multiple contacts receive a push app message, you can choose between “group message” or “escalation”. A group message reaches all contacts at the same time. When a contact confirms a message, it is visible to all contacts. An escalation plan follows the order, which can be adjusted using arrows. If a contact acknowledges a message, the next contact will not receive a message. If no one confirms (or in the event of a technical glitch), fallback calls follow.