Mobeye Privacy Policy

We take your privacy seriously. Visiting our website does not mean you have to compromise on your privacy. This principle is woven through everything we do, from our hardware and software to our development work. At the same time, we want to provide you with excellent service. If you have any questions or comments regarding your privacy, please do let us know.

Cookies on our websites

No cookies are placed on Mobeye’s websites, other than standard functional cookies that cannot be traced back to personal data. We therefore do not ask for your consent to place cookies. We do not believe it is necessary to leave traces on your computer or phone, and we do not wish to profit from your data. You will therefore not see any third-party adverts that can be linked to a visit to one of our websites.

Contact form

If you fill in and submit the contact form on our website, we will treat your details with care and will never pass them on to third parties. You can choose to receive updates on our latest news (from time to time). We don’t do this often – probably twice a year – and only when we have something to share. You can unsubscribe at any time if you change your mind. Of course, you have the option not to receive updates. We will respect this. However, we do route the contact form through a Google security module before we receive it. We do this to avoid the countless spam messages sent by bots. This is therefore not entirely anonymous, as Google has its own terms and conditions. If you do not wish to use this method, please use our “info at” email address.

Data privacy in the Mobeye Portal

The devices you register on the Mobeye Portal (mymobeye.com) must be secure, as must your data. We do our utmost to implement all necessary security measures to this end. These include hardware and software implementations, firewalls, encryption for password protection, hosting choices and internal protocols. In order to provide our service, a very limited number of people – no more than is necessary – may support you by telephone or in writing and view your device. In doing so, we apply the strict rules of the GDPR and our ‘need-to-know’ policy. You can use the contact form to ask us to delete your data; we will, of course, first verify that we are dealing with the correct person and organisation before carrying out your request. And once you request the deletion of your data, it will be permanently deleted. We have absolutely no reason to use your data. It belongs to you, and we are happy to provide you with a service.

Data privacy in the Mobeye Messages app

The Mobeye Messages App is one of the ways in which you can receive alarm and service notifications on your phone.
Security and privacy are central to the app’s development. The app complies with the applicable data protection guidelines. Mobeye processes only the data necessary for the app to function correctly and has no other interest in your data.
Once you have downloaded the app from the Google Play Store or Apple App Store and installed it on your smartphone, a secure connection (handshake) is established with the Mobeye Portal. During this connection, only your smartphone’s unique device identifier (Phone ID) is exchanged, so that the app can receive alerts and service notifications. No personal data or location data from your phone is exchanged or stored.