Situation: you have just installed the Mobeye Messages App and you want to receive messages from a Mobeye alarm device.

• Enter the code within 24 hours on the home screen of the Mobeye App. After this the app is ‘ready for use’.
• Record your data as a contact in the Mobeye Portal under the blue tab “Contacts”.
• Go to the “alarm notification” block in the device details, add the contact and select “app notification” to receive alarm messages (and/or service messages). And for even more reliable notification, select “fallback call” as well.
• After saving the setting, the contact will receive a text message with the registration code. The code also appears on the screen.
• Enter the code within 24 hours on the home screen of the Mobeye App. After this the app is ‘ready for use’.

Situation: you are assigned as a contact and have used the app in the past; when you open the app now, it asks for a registration code. This may be due to an update to your phone, or to the app.

• Enter the code on the home screen of the Mobeye App. You will see ‘no alarms found’. You’re done, the app has been updated.
• Go to mymobeye.com
• Enter the username and password.
• Go to the blue tab ‘Contacts’.
• Change the contact person in question (click on the icon on the right).
• Choose ‘send code’ on the pop-up screen.
• The code appears on the screen and is also sent via SMS.
• Enter the code on the home screen of the Mobeye App. You will see ‘no alarms found’. You’re done, the app has been updated.

If you are the contact person for the alarms, but cannot log in to the mymobeye portal, ask the device administrator to send you a new code or ask us.

You can request a new password via the login screen on mymobeye.com. It will be sent to the email address provided in your personal details. If you do not receive it, please check your spam folder. If you cannot remember these details, please contact us.