Support on your Mobeye Call-Key
This page provides support information on the Mobeye MCK400 (Call-Key).
FAQ
Where to find product documentation?
How to
How to place the SIM card?
See the picture and video to open the SIM card holder cover and insert the SIM card.

Slide the metal part slightly to the left and gently lift the flap upwards.
Insert the SIM card with the copper side facing downwards, with the slanted corner as shown in the picture.
Lower the flap again and slide the metal part slightly to the right.
What lock to connect?
Upon an incoming call or SMS from an authorised number, the Mobeye Call-Key will switch a relay output, optionally for a pulse duration only. You connect a device to the output(s) that is switched via the relay. This can be a lock or other device; the motor of a gate or fence, an electronic strike plate, or a motor lock. In most cases, only two wires need to be inserted into the Call-Key.
How to operate the outputs?
The two outputs can be controlled via call, SMS, timed, after an alarm, or after alarm recovery. By default, output 1 switches after an incoming call from an authorised number. It is also possible to have output 2 switch. The incoming call does not distinguish between output 1 and 2. To specifically control one of the outputs, send the commands via SMS. The Call-Key also features timers; this allows a gate or fence to open and close automatically according to a weekly schedule.
The Call-Key’s intrusion function
By connecting a magnetic door contact to the entrance(s), the Call-Key can also function as a burglar alarm. The Call-Key sends a burglary notification if the door is opened without having received an authorized call.
Why to install batteries?
The Mobeye Call-Key operates on external power. Inserting batteries (2x CR123) is optional, with the advantage that a power outage notification follows if the external power supply fails.
Manuals for earlier hardware and software versions
You will find the current manuals on the documentation page.
Declaration of Conformity
The Declaration of Conformity can be found in the product manual. You can find the current manual on the documentation page.