{"id":2057,"date":"2025-06-17T08:44:41","date_gmt":"2025-06-17T08:44:41","guid":{"rendered":"https:\/\/mobeye.com\/support-intrusion"},"modified":"2026-04-02T21:24:14","modified_gmt":"2026-04-02T21:24:14","slug":"support-intrusion","status":"publish","type":"page","link":"https:\/\/mobeye.com\/en\/support-intrusion","title":{"rendered":"Support intrusion"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Support on your Mobeye intrusion system<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">This page provides support information on the Mobeye MiniPir and Mobeye Outdoor Alarm.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>FAQ<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Where to find product documentation?<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mobeye.com\/en\/documentation\" data-type=\"page\" data-id=\"51\">Manuals<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mobeye.com\/en\/documentation\" data-type=\"page\" data-id=\"51\">Datasheets<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mobeye.com\/faqs\/support-cm#CE\"><\/a><a href=\"https:\/\/mobeye.com\/en\/support-cm\" data-type=\"page\" data-id=\"683\">CE declaration of conformity<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Where to buy a Mobeye product?<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mobeye.com\/en\/mobeye-sales\" data-type=\"page\" data-id=\"530\">Point of sale information<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mobeye.com\/en\/sim-portal\"><\/a><a href=\"https:\/\/mobeye.com\/en\/sim-portal\" data-type=\"page\" data-id=\"526\">Price information sim\/portal<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Where to find portal and app information?<a href=\"https:\/\/www.mobeye.com\/en\/mobeye-portal\"><\/a><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.mobeye.com\/faqs\/support-portal\"><\/a><a href=\"https:\/\/mobeye.com\/en\/support-portal\" data-type=\"page\" data-id=\"1523\">Support for the portal<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mobeye.com\/en\/app\"><\/a><a href=\"https:\/\/mobeye.com\/en\/support-app\" data-type=\"page\" data-id=\"1543\">App support<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>How to<\/strong><\/h3>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>How to place the SIM card?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">See the picture and video to open the SIM card holder cover and insert the SIM card.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"308\" src=\"https:\/\/mobeye.com\/files\/CM41-Sim-1024x308-1.png\" alt=\"\" class=\"wp-image-805\" style=\"width:497px;height:auto\" srcset=\"https:\/\/mobeye.com\/files\/CM41-Sim-1024x308-1.png 1024w, https:\/\/mobeye.com\/files\/CM41-Sim-1024x308-1-300x90.png 300w, https:\/\/mobeye.com\/files\/CM41-Sim-1024x308-1-768x231.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Slide the metal part slightly to the left and gently lift the flap upwards.<br\/>Insert the SIM card with the copper side facing downwards, with the slanted corner as shown in the picture.<br\/>Lower the flap again and slide the metal part slightly to the right.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>LED behaviour (outside)<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ul class=\"wp-block-list\">\n<li><strong>LED flashes green, 1 second on\/1 second off<\/strong><br\/>The device is not yet programmed. Reinsert the batteries to activate the device in the Mobeye Portal. For \u201cstand-alone\u201d devices, program at least one phone number (TEL1).  <\/li>\n\n\n\n<li><strong>LED flashes green briefly every 3 seconds<\/strong><br\/>The device is on and runs on batteries.<\/li>\n\n\n\n<li><strong>LED is continuously green<\/strong><br\/>The device is on and operates on external power.<\/li>\n\n\n\n<li><strong>LED flashes very fast<\/strong><br\/>The devices communicates with the Mobeye Portal.<\/li>\n\n\n\n<li><strong>LED flashes red\/green<\/strong><br\/>The communication module is searching for a network connection. Wait until the connection is established. If this takes longer than 3 minutes, follow the steps under \u201c2x red\u201d or \u201c3x red\u201d.  <\/li>\n\n\n\n<li><strong>LED flashes 3x green<\/strong><br\/>The devices has has received a correct SMS command.<\/li>\n\n\n\n<li><strong>LED flashes 5x red<\/strong><br\/>The devices has received an incorrect SMS command.<\/li>\n\n\n\n<li><strong>LED flashes red twice every 3 seconds<\/strong><br\/>There is no GSM connection. Check the operation of the SIM card in a mobile phone. <\/li>\n\n\n\n<li>Mobeye SIM? Ask Mobeye. <\/li>\n\n\n\n<li>Own SIM? Replace the SIM card with a card from another provider; place the module in a different location.  <\/li>\n\n\n\n<li><strong>LED flashes red 3 times every 3 seconds<\/strong><br\/>There is a SIM card error or there is no call credit.<\/li>\n\n\n\n<li>Mobeye SIM? Ask Mobeye. <\/li>\n\n\n\n<li>Own SIM? Check the functionality of the SIM card in a mobile phone; remove the PIN code; check call credit; replace the SIM card. Perform a complete reset.  <\/li>\n\n\n\n<li>LED flashes red 4 times every 3 seconds (on startup), with a brief green in between.<br\/>Low battery voltage, replace the batteries.<\/li>\n\n\n\n<li><strong>LED is off<\/strong><br\/>The device is turned off, or the batteries are dead and there is no external power supply.<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Switching on and off automatically<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The Mobeye MiniPir and Outdoor Detector CMVXI-R can automatically switch on and off via a schedule. This happens when the set time is \u201cpassed\u201d. The system can still be switched on or off manually.<br\/>Example: the system switches off at 8:00 AM, according to the schedule. You switch it off yourself at 7:30 AM; at 8:00 AM, it remains off.<br\/>Example: the system switches on at 6:00 PM, according to the schedule. You can manually do this earlier. Thanks to the schedule, you can be sure that the system is active in the evening, even if you forget to do this manually.<br\/>Please note: you cannot manually prevent it from switching on at 6:00 PM at 5:30 PM; this is only possible by changing the schedule.<br\/>Two schedules can be set, which you assign to the days of the week. Monday counts as day \u201c1\u201d.      <br\/><strong>Example: off on weekdays, on at night and during the weekend:<\/strong><br\/>Switch-on schedule1: 1800, switch-off schedule1: 0700, DAYS1:12345<br\/>Explanation: the system switches on at 18:00 on Friday and off at 7:00 on Monday. Schedule 2 is not used. <br\/><strong>Example: off on weekdays, on at night and during the weekend:<\/strong><br\/>Switch-on schedule1: 1800, switch-off schedule1: 0700, DAYS1:12345<br\/>Explanation: the system switches on at 18:00 on Friday and off at 7:00 on Monday. Schedule 2 is not used.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Remote switching on and off<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">With a battery-powered Mobeye device, the communication module is switched off in standby mode. While the system remains vigilant to detect and report a burglary, it is not accessible remotely. If the system has external power (possible for the Mobeye MiniPir and Outdoor Detector), the communication module is always active, and you can switch it on and off via an SMS command. Additional options are available via the Mobeye Internet Portal.    The notifications can be adjusted there. <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>What is the best position for the alarm system?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Understanding <a href=\"https:\/\/www.mobeye.com\/techno-termen#pir\" target=\"_blank\" rel=\"noreferrer noopener\">passive infrared radiation<\/a> is important for the installation of the alarm. Passive infrared does not see through windows. It detects a \u201cmoving heat source.\u201d Therefore, be careful with drafts, smoldering fireplaces, and rattling mailboxes; these can be disruptive. Avoid direct sunlight on the lens, even through a window. Small animals (spiders, flies) are not a problem, as long as they are not on the lens. A dog, however, will be detected by the Mobeye MiniPir. Therefore, turn the lens away from the place where they come (a dog usually stays low), preferably in another room.<br\/>The Mobeye Outdoor Detector is immune to disturbances such as leaves, snow, and headlights. Birds, cats, and (small) dogs are also not detected, because the device has two detectors. Only when both detect something is it validated and an alarm follows. The Mobeye Outdoor Detector must be mounted at a height of 1.5 meters for the dual detection to function properly.          <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>What to do in case of a false alarm?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">A false alarm can occur due to user error. A false alarm is caused by an interfering source. To prevent an alarm notification from being taken lightly, a false alarm must always be understood and the cause eliminated. See \u201c<a href=\"https:\/\/www.mobeye.com\/faqs\/support-inbraak#position\">the best position..<\/a>\u201d for tips. If you are unsure about the device itself, place it for a while in a location where it cannot see anything (in a cupboard or in the box), while the system is switched on.    <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>No reset is necessary after an alarm<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">After intrusion detection and notification, the Mobeye burglar alarm will be inactive for 5 minutes and will not detect any new movements. After this, it automatically becomes armed again. Therefore, it does not need to be manually reset. Much safer. This inactive period can be changed in the Mobeye MiniPIR and Outdoor Detector.    <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Battery replacement<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">If a device operates entirely on battery power, without external power, the batteries should last at least a year. This applies even with a daily (test) notification. If mobile network coverage is weak locally, this may be shorter. Just like any mobile phone, the internal communication module will increase power to find a signal. This affects battery usage.<br\/>If a device is externally powered and the batteries are only used sporadically as a backup during power outages, they will last much longer, longer than 3 years.<br\/>A notification follows when the battery voltage is low. For devices connected to the Mobeye Internet Portal, this is in the form of a \u201cservice notification\u201d. If this is missed, the absence of a test notification (\u201ckeep alive\u201d) is a second indicator. A device operating standalone (without the portal) sends the low battery notification to the first phone number (TEL1).       <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Connecting multiple sensors to an input<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Multiple sensors can be connected to one NO\/NC alarm input. Place a normally closed input contact in series, a normally open contact in parallel. In this way, an activated sensor will trigger an input alarm. Since there is one text per input, it does not provide specific information about the activated sensor.   <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Manuals for earlier hardware and software versions<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">You will find the current manuals on the <a href=\"https:\/\/mobeye.com\/en\/documentation\">documentation page<\/a>. Are you looking for a manual for an earlier version? <a href=\"https:\/\/mobeye.com\/en\/contact-us\">Ask us.<\/a> <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Declaration of Conformity<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The Declaration of Conformity can be found in the product manual. You can find the current manual on the <a href=\"https:\/\/mobeye.com\/en\/documentation\">documentation page<\/a>. <\/p>\n\n<\/div><\/details><\/div><\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support on your Mobeye intrusion system This page provides support information on the Mobeye MiniPir and Mobeye Outdoor Alarm. FAQ Where to find product documentation? Where to buy a Mobeye product? Where to find portal and app information? How to<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2057","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2057","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/comments?post=2057"}],"version-history":[{"count":9,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2057\/revisions"}],"predecessor-version":[{"id":3041,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2057\/revisions\/3041"}],"wp:attachment":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/media?parent=2057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}