{"id":2055,"date":"2025-06-17T09:47:57","date_gmt":"2025-06-17T09:47:57","guid":{"rendered":"https:\/\/mobeye.com\/support-i110-argos"},"modified":"2026-04-02T21:56:45","modified_gmt":"2026-04-02T21:56:45","slug":"support-i110-argos","status":"publish","type":"page","link":"https:\/\/mobeye.com\/en\/support-i110-argos","title":{"rendered":"Support i110 Argos"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Support on your Mobeye intrusion system<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">This page, provides help for the Mobeye i110 and Mobeye Argos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>FAQ<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Where to find product documentation?<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mobeye.com\/en\/documentation\" data-type=\"page\" data-id=\"51\">Manuals<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mobeye.com\/en\/documentation\" data-type=\"page\" data-id=\"51\">Datasheets<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mobeye.com\/faqs\/support-cm#CE\"><\/a><a href=\"https:\/\/mobeye.com\/en\/documentation\" data-type=\"page\" data-id=\"683\">CE declaration of conformity<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Where to find portal and app information?<a href=\"https:\/\/www.mobeye.com\/en\/mobeye-portal\"><\/a><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.mobeye.com\/faqs\/support-portal\"><\/a><a href=\"https:\/\/mobeye.com\/en\/support-portal\" data-type=\"page\" data-id=\"1523\">Support for the portal<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mobeye.com\/en\/app\"><\/a><a href=\"https:\/\/mobeye.com\/en\/support-app\" data-type=\"page\" data-id=\"1543\">App support<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>How to<\/strong><\/h3>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Installation code vs user code<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The Mobeye Argos and Mobeye i110 have a programming code and a user code. The programming code allows you to change settings and switch the system on and off. The factory code is \u201c1111\u201d. Change this to your own code upon initial use. The user code is for switching on and off only. It cannot be used to change settings. The factory code is \u201c8888\u201d. If the system is switched on using the user code, it must be switched off using it. The same applies to the programming code; the code used to switch it on is the same as the code used to switch it off.        <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Switching on and off automatically<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The Mobeye Argos and Outdoor Detector CMVXI-R can automatically switch on and off via a schedule. This happens when the set time is \u201cpassed\u201d. The system can still be switched on or off manually.<br\/>Example: the system switches off at 8:00 AM, according to the schedule. You switch it off yourself at 7:30 AM; at 8:00 AM, it remains off.<br\/>Example: the system switches on at 6:00 PM, according to the schedule. You can manually do this earlier. Thanks to the schedule, you can be sure that the system is active in the evening, even if you forget to do this manually.<br\/>Please note: you cannot manually prevent it from switching on at 6:00 PM at 5:30 PM; this is only possible by changing the schedule.<br\/>Two schedules can be set, which you assign to the days of the week. Monday counts as day \u201c1\u201d.      <br\/><strong>Example: off on weekdays, on at night and during the weekend:<\/strong><br\/>Switch-on schedule1: 1800, switch-off schedule1: 0700, DAYS1:12345<br\/>Explanation: the system switches on at 18:00 on Friday and off at 7:00 on Monday. Schedule 2 is not used. <br\/><strong>Example: off on weekdays, on at night and during the weekend:<\/strong><br\/>Switch-on schedule1: 1800, switch-off schedule1: 0700, DAYS1:12345<br\/>Explanation: the system switches on at 18:00 on Friday and off at 7:00 on Monday. Schedule 2 is not used.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Remote switching on and off<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">With a battery-powered Mobeye device, the GSM module is switched off in standby mode. While the system remains vigilant to detect and report a burglary, it is not accessible remotely. If the system has external power (possible for the Mobeye Argos), the GSM module is always active, and you can switch it on and off via an SMS command. Additional options are available via the Mobeye Internet Portal. The notification settings can be adjusted there. For the Mobeye Argos, an \u201cactivate\u201d or \u201cdeactivate\u201d command can also be set up, which will be executed after the next test notification.     <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>How to reset the installation code<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">If you have forgotten the programming code for the Mobeye i110 or Argos, you can <a href=\"https:\/\/mobeye.com\/en\/contact-us\">consult us <\/a>to reset it to factory settings. The settings will not change; only the code will revert to \u201c1111\u201d. <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>What is the best position for the alarm system?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Understanding <a href=\"https:\/\/mobeye.com\/en\/techno-terminology\" target=\"_blank\" rel=\"noreferrer noopener\">passive infrared radiation<\/a> is important for the installation of the alarm. Passive infrared does not see through windows. It detects a \u201cmoving heat source.\u201d Therefore, be careful with drafts, smoldering fireplaces, and rattling mailboxes; these can be disruptive. Avoid direct sunlight on the lens, even through a window. Small animals (spiders, flies) are not a problem, as long as they are not on the lens. A dog, however, will be detected by the Mobeye i110 and Argos. Therefore, turn the lens away from the place where they come (a dog usually stays low), preferably in another room.<br\/>The Mobeye Outdoor Detector is immune to disturbances such as leaves, snow, and headlights. Birds, cats, and (small) dogs are also not detected, because the device has two detectors. Only when both detect something is it validated and an alarm follows. The Mobeye Outdoor Detector must be mounted at a height of 1.5 meters for the dual detection to function properly.          <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>What to do in case of a false alarm?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">A false alarm can occur due to user error. A false alarm is caused by an interfering source. To prevent an alarm notification from being taken lightly, a false alarm must always be understood and the cause eliminated. See \u201c<a href=\"https:\/\/www.mobeye.com\/faqs\/support-i110-argos#position\">the best position..<\/a>\u201d for tips. If you are unsure about the device itself, place it for a while in a location where it cannot see anything (in a cupboard or in the box), while the system is switched on.    <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>No reset is necessary after an alarm<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Na een inbraakdetectie en de doormelding zal het Mobeye inbraakalarm 5 minuten inactief zijn en geen nieuwe bewegingen waarnemen. Hierna staat het vanzelf weer op scherp. Het hoeft dus niet handmatig gereset te worden. Wel zo veilig. In de Mobeye Argos en Buitenmelder is deze inactieve periode te wijzigen.    <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>LED behaviour (Argos and i110, outside)<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ul class=\"wp-block-list\">\n<li><strong>LED flashes red once upon switching on, a descending tone sounds<\/strong><br\/>The device is not connected to the Mobeye Internet Portal and no valid phone number has been entered.<\/li>\n\n\n\n<li><strong>LED is red after menu function 10, 21 or 512<\/strong><br\/>GSM module is searching for a network connection.<\/li>\n\n\n\n<li><strong>LED is continuously green<\/strong><br\/>The device has a network connection.<\/li>\n\n\n\n<li><strong>LED remains red<\/strong><br\/>The code has been entered incorrectly 3 times. The device remains blocked for 10 minutes. Wait or replace the batteries.  <\/li>\n\n\n\n<li><strong>LED flashes rapidly<\/strong><br\/>The device communicates with the Mobeye Internet Portal.<\/li>\n\n\n\n<li><strong>LED flashes red when switched on<\/strong><br\/>No valid SIM card has been inserted or the SIM card is blocked. Change the \u201cPUK\u201d to a regular phone. <\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>LED behaviour (inside, next to SIM card)<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<ul class=\"wp-block-list\">\n<li><strong>LED flashes 1 second on \/ 1 second off<\/strong><br\/>GSM module searches for network connection. If this continues for a long time, there is something wrong with the SIM card or no network is available. If the lights go out completely within 1 minute without establishing a network connection, it may indicate low battery voltage.  <\/li>\n\n\n\n<li><strong>LED flashes on for 1 second, off for 3 seconds<\/strong><br\/>GSM module has network connection.<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Declaration of Conformity<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The Declaration of Conformity can be found in the product manual. You can find the current manual on the <a href=\"https:\/\/mobeye.com\/en\/documentation\" data-type=\"link\" data-id=\"https:\/\/mobeye.com\/documentatie\">documentation page<\/a>. <\/p>\n\n<\/div><\/details><\/div><\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support on your Mobeye intrusion system This page, provides help for the Mobeye i110 and Mobeye Argos. FAQ Where to find product documentation? Where to find portal and app information? How to<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2055","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/comments?post=2055"}],"version-history":[{"count":2,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2055\/revisions"}],"predecessor-version":[{"id":3066,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2055\/revisions\/3066"}],"wp:attachment":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/media?parent=2055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}