{"id":2042,"date":"2025-06-17T08:49:52","date_gmt":"2025-06-17T08:49:52","guid":{"rendered":"https:\/\/mobeye.com\/support-call-key"},"modified":"2026-04-02T21:32:51","modified_gmt":"2026-04-02T21:32:51","slug":"support-call-key","status":"publish","type":"page","link":"https:\/\/mobeye.com\/en\/support-call-key","title":{"rendered":"Support Call-key"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Support on your Mobeye Call-Key<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">This page provides support information on the Mobeye MCK400 (Call-Key).<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>FAQ<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-c7ebd8d6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Where to find product documentation?<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mobeye.com\/en\/documentation\" data-type=\"page\" data-id=\"51\">Manuals<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/mobeye.com\/en\/documentation\" data-type=\"page\" data-id=\"51\">Datasheets<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mobeye.com\/faqs\/support-cm#CE\"><\/a><a href=\"https:\/\/mobeye.com\/en\/support-cm\" data-type=\"page\" data-id=\"683\">CE declaration of conformity<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Where to buy a Mobeye product?<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mobeye.com\/en\/mobeye-sales\" data-type=\"page\" data-id=\"530\">Point of sale information<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mobeye.com\/en\/sim-portal\"><\/a><a href=\"https:\/\/mobeye.com\/en\/sim-portal\" data-type=\"page\" data-id=\"526\">Price information sim\/portal<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Where to find portal and app information?<a href=\"https:\/\/www.mobeye.com\/en\/mobeye-portal\"><\/a><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.mobeye.com\/faqs\/support-portal\"><\/a><a href=\"https:\/\/mobeye.com\/en\/support-portal\">Support for the portal<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.mobeye.com\/en\/app\"><\/a><a href=\"https:\/\/mobeye.com\/en\/support-app\">App support<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>How to<\/strong><\/h3>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>How to place the SIM card?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">See the picture and video to open the SIM card holder cover and insert the SIM card.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"308\" src=\"https:\/\/mobeye.com\/files\/CM41-Sim-1024x308-1.png\" alt=\"\" class=\"wp-image-805\" style=\"width:497px;height:auto\" srcset=\"https:\/\/mobeye.com\/files\/CM41-Sim-1024x308-1.png 1024w, https:\/\/mobeye.com\/files\/CM41-Sim-1024x308-1-300x90.png 300w, https:\/\/mobeye.com\/files\/CM41-Sim-1024x308-1-768x231.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Slide the metal part slightly to the left and gently lift the flap upwards.<br\/>Insert the SIM card with the copper side facing downwards, with the slanted corner as shown in the picture.<br\/>Lower the flap again and slide the metal part slightly to the right.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>What lock to connect?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Upon an incoming call or SMS from an authorised number, the Mobeye Call-Key will switch a relay output, optionally for a pulse duration only. You connect a device to the output(s) that is switched via the relay. This can be a lock or other device; the motor of a gate or fence, an electronic strike plate, or a motor lock. In most cases, only two wires need to be inserted into the Call-Key.   <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>How to operate the outputs?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The two outputs can be controlled via call, SMS, timed, after an alarm, or after alarm recovery. By default, output 1 switches after an incoming call from an authorised number. It is also possible to have output 2 switch. The incoming call does not distinguish between output 1 and 2. To specifically control one of the outputs, send the commands via SMS. The Call-Key also features timers; this allows a gate or fence to open and close automatically according to a weekly schedule.     <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>The Call-Key\u2019s intrusion function<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">By connecting a magnetic door contact to the entrance(s), the Call-Key can also function as a burglar alarm. The Call-Key sends a burglary notification if the door is opened without having received an authorized call. <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Why to install batteries?<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The Mobeye Call-Key operates on external power. Inserting batteries (2x CR123) is optional, with the advantage that a power outage notification follows if the external power supply fails. <\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Manuals for earlier hardware and software versions<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">You will find the current manuals on the <a href=\"https:\/\/mobeye.com\/en\/documentation\">documentation page<\/a>.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Declaration of Conformity<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The Declaration of Conformity can be found in the product manual. You can find the current manual on the <a href=\"https:\/\/mobeye.com\/en\/documentation\" data-type=\"link\" data-id=\"https:\/\/mobeye.com\/documentatie\">documentation page<\/a>. <\/p>\n\n<\/div><\/details><\/div><\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support on your Mobeye Call-Key This page provides support information on the Mobeye MCK400 (Call-Key). FAQ Where to find product documentation? Where to buy a Mobeye product? Where to find portal and app information? How to<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2042","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/comments?post=2042"}],"version-history":[{"count":2,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2042\/revisions"}],"predecessor-version":[{"id":3046,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2042\/revisions\/3046"}],"wp:attachment":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/media?parent=2042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}