{"id":2040,"date":"2025-06-17T11:26:56","date_gmt":"2025-06-17T11:26:56","guid":{"rendered":"https:\/\/mobeye.com\/support-app"},"modified":"2026-10-09T16:13:08","modified_gmt":"2026-10-09T16:13:08","slug":"support-app","status":"publish","type":"page","link":"https:\/\/mobeye.com\/en\/support-app","title":{"rendered":"Support App"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Support with the Mobeye Messages App<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">General information about the Mobeye Messages App can be found on the <a href=\"https:\/\/mobeye.com\/en\/support-portal\">Mobeye Portal support<\/a> page. On this page, you will find additional information, tips and help with any issues.<\/p>\n<\/div>\n\n<h2 class=\"wp-block-heading has-text-align-center\">FAQ<\/h2>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span> New release of the Mobeye Message App for Apple iOS (October 2026)<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The new version of the Mobeye Message App for Apple phones was released on 1 October. The Android version was updated some time ago. If you have automatic updates enabled, the app on your iPhone will update automatically. If you prefer to update manually, you can do so via the App Store. <br\/>The Mobeye app ensures that alerts are sent to your contacts, accompanied by a clear audible signal. With various options such as escalation schedules and direct access to the Mobeye Portal, this adds an extra link in your device\u2019s security chain.<br\/>The new iPhone version 5.0.3 includes the following changes and improvements:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The volume and vibration settings follow those of the iPhone.<\/li>\n\n\n\n<li>Improved sounds for alarm messages and service messages. These may differ from the sounds in the previous version.<\/li>\n\n\n\n<li>Alarm sounds will still play even if \u2018Volume Off\u2019 is selected in the iPhone settings and \u2018Do Not Disturb\u2019 is switched on (in silent mode, the sound is muted).<\/li>\n\n\n\n<li>Service notifications do not sound when \u2018Do Not Disturb\u2019 is enabled.<\/li>\n\n\n\n<li>Old reports can be deleted using the delete icon.<\/li>\n\n\n\n<li>Various improvements to the user interface, technical aspects and security.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We hope you find the new version easy to use and secure.<br\/>And if it works differently to what you expected, please do let us know!<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>If the Mobeye App asks for a registration code (new contact)<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Situation: You have just installed the Mobeye Messages app and you want to receive messages from a Mobeye alarm device.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your details as a contact person in the Mobeye Portal under the blue \u2018Contacts\u2019 tab.<\/li>\n\n\n\n<li>Go to the \u2018alarm notification\u2019 section in the device details, add the contact and select \u2018app notification\u2019 to receive alarm messages (and\/or service messages). For even more reliable notifications, also select \u2018fallback call\u2019.<\/li>\n\n\n\n<li>Once the setting has been saved, the contact person will receive a text message containing the registration code. The code will also appear on the screen.<\/li>\n\n\n\n<li>Enter the code within 24 hours on the home screen of the Mobeye App. After this the app is \u2018ready for use\u2019.<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>If the Mobeye App asks for a registration code (existing contact).<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">Situation: you have been assigned as a contact person and have used the app before; when you open the app now, it asks for a registration code. This may be due to an update to your phone or to the app.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to mymobeye.com.<\/li>\n\n\n\n<li>Enter your username and password.<\/li>\n\n\n\n<li>Go to the blue \u2018Contacts\u2019 tab.<\/li>\n\n\n\n<li>Edit the relevant contact (click on the icon on the right).<\/li>\n\n\n\n<li>Select \u2018Send code\u2019 on the pop-up screen.<\/li>\n\n\n\n<li>The code will appear on the screen and will also be sent via text message.<\/li>\n\n\n\n<li>Enter the code on the Mobeye App\u2019s home screen. You will see \u2018no alarms found\u2019 or \u2018ready to use\u2019. This means that the app can receive alarm notifications.<\/li>\n<\/ul>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>If the app asks for a code but you do not have login details for the Mobeye Portal<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">If you are the contact person for the alarms, but cannot log in to the mymobeye portal, ask the device administrator to send you a new code or <a href=\"https:\/\/mobeye.com\/en\/contact-us\">ask <\/a><a href=\"https:\/\/www.mobeye.com\/contactformulier\">us.<\/a><\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>If you have forgotten your Mobeye Portal username or password<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">You can request a new password via the login screen on mymobeye.com. It will be sent to the email address provided in your personal details. If you do not receive it, please check your spam folder. If you cannot remember these details, please <a href=\"https:\/\/mobeye.com\/en\/contact-us\">contact us<\/a>.<\/p>\n\n<\/div><\/details><\/div>\n\n<div class=\"lightweight-accordion wp-block-lightweight-accordion-lightweight-accordion\"><details><summary class=\"lightweight-accordion-title\"><span>Explanation of the sounds in the Mobeye Messages App<\/span><\/summary><div class=\"lightweight-accordion-body\">\n\n<p class=\"wp-block-paragraph\">The sounds for alarm, alarm recovery and service messages in the Mobeye Message App are determined by both the app settings and the phone settings. Here is an overview by operating system:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Android phones<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The volume and vibration settings are adjusted in the app.<\/li>\n\n\n\n<li>The phone settings for sound volume, \u2018Mute\u2019 and \u2018Do Not Disturb\u2019 have no effect on the sounds; regardless of the phone settings, the alarm signals will follow the sounds as set in the Mobeye app.<\/li>\n\n\n\n<li>The alarm tune cannot be changed; it is set by the app.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">At iPhones<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The volume and vibration settings are adjusted in the phone settings.<\/li>\n\n\n\n<li>The phone settings for \u2018Volume off\u2019 and the \u2018Do Not Disturb\u2019 function do not affect the alarm sounds; regardless of these phone settings, the alarm sounds will always play. Service notifications, however, are silenced.<\/li>\n\n\n\n<li>If the \u2018Mute\u2019 function is enabled in the phone settings, the alarm and service signals will NOT sound.<\/li>\n\n\n\n<li>The vibration function can be adjusted via \u201cSettings \u2192 Sounds &amp; Haptics \u2192 Haptics\u201d \/ \u201cSettings \u2192 Sounds Haptics \u2192 Haptic feedback\u201d. Select \u201cAlways play \/ Play in silent mode\u201d to ensure the phone vibrates when receiving alert messages, whether in normal mode or in \u2018Mute\u2019 or \u2018Do Not Disturb\u2019 mode. With these settings, the phone will also vibrate for service messages in \u2018Mute\u2019 mode, but not for service messages whilst \u2018Do Not Disturb\u2019 is active.<\/li>\n\n\n\n<li>The alarm tune cannot be changed; it is set by the app.<\/li>\n<\/ul>\n\n<\/div><\/details><\/div><\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support with the Mobeye Messages App General information about the Mobeye Messages App can be found on the Mobeye Portal support page. On this page, you will find additional information, tips and help with any issues. FAQ<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2040","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/comments?post=2040"}],"version-history":[{"count":16,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2040\/revisions"}],"predecessor-version":[{"id":6046,"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/pages\/2040\/revisions\/6046"}],"wp:attachment":[{"href":"https:\/\/mobeye.com\/en\/wp-json\/wp\/v2\/media?parent=2040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}