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Update the Mobeye Message App

UPDATE TO 4.03: Since September 7, 2024, a new Android version of the Mobeye Message App is available in the Play Store. Depending on your phone settings, the update is installed automatically, or you do this manually.
IMPORTANT: Open the app once after the update. Only after opening once the push messages will sound again.

• Go to Google PlayStore and search for the app using the search term Mobeye (or Mobeye Messages)
• Select Update (if it says “Open”, the update has already been performed)
• IMPORTANT: select Open after performing the update. You can also open it via the Mobeye app icon on your phone’s home screen.
• To check whether the version number is the latest, click on the icon at the top left (settings) in the app. The version number is at the bottom. The latest version is 4.0. 3 (21).
• If a registration code is requested, see “if the Mobeye App asks for a 5-digit code”.

2. If the Mobeye App asks for a 5-digit code

• Go to mymobeye.com.
• Enter the username and password.
• Go to the blue tab ‘Contacts’.
• Change the contact person in question (click on the icon on the right).
• Choose ‘send code’ on the pop-up screen.
• The code appears on the screen and is also sent via SMS.
• Enter the code on the home screen of the Mobeye App. You will see ‘no alarms found’. You’re done, the app has been updated.

3. If you do not have login credentials for the mymobeye.com portal

If you are the contact person for the alarms, but cannot log in to the mymobeye portal, ask the device administrator to send you a new code or ask us.

4. If you have forgotten the username

If you do not remember your login details in the mymobeye.com portal, ask us.

5. If you have forgotten the password

You request a new password via the mymobeye.com login screen. It is sent to the email address specified in the user’s personal data. If you don’t receive it, check your spam folder. If you do not remember the details, ask us.