A new Android version of the Mobeye Message App has been available in the Play Store since February 16. Depending on your phone settings, the update will be installed automatically, or you can do it manually. Follow the steps below for the update.
PLEASE NOTE: You may need to enter a new registration code after the update. This is essential for the functioning of the app.
You create the code yourself via the CONTACTS tab in the portal.

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1. Update the Mobeye Message App (check the version number first)

• Go to the Mobeye App on your phone (green logo).
• Click on the icon at the top left (settings). The version number is at the bottom. The latest version is 4.0.1.
• If the version number is lower, go to the Play Store, search for Mobeye Messages App and choose “Update”.
• Open the app.
• If you see ‘Ready for use.’ on the screen, you are done and the app has been updated.
• If you are asked for a registration code, see the steps below.

2. If the Mobeye App asks for a 5-digit code

• Go to mymobeye.com.
• Enter the username and password.
• Go to the blue tab ‘Contacts’.
• Change the contact person in question (click on the icon on the right).
• Choose ‘send code’ on the pop-up screen.
• The code appears on the screen and is also sent via SMS.
• Enter the code on the home screen of the Mobeye App. You will see ‘no alarms found’. You’re done, the app has been updated.

3. If you do not have login credentials for the mymobeye.com portal

If you are the contact person for the alarms, but cannot log in to the mymobeye portal, ask the device administrator to send you a new code or ask us.

4. If you have forgotten the username

If you do not remember your login details in the mymobeye.com portal, ask us.

5. If you have forgotten the password

You request a new password via the mymobeye.com login screen. It is sent to the email address specified in the user’s personal data. If you don’t receive it, check your spam folder. If you do not remember the details, ask us.